Company Name: Wipro
Website: www.wipro.com
Qualification: BE, B.Tech, MCA, ME, M.Tech
Experience: Freshers / Experienced
Location: Across India
Job Role: L1 Support Engineer
Job Description:
--> Trained Technical position. Works in Process Driven, high degree of supervision environment.
--> Provides support for simple troubleshooting requirements.
--> May be required to work as on-call support or in shifts to provide 24x7 type of support.
Skill 1 - Monitoring Support (L1):
- Extensive knowledge on install & Configure messaging infrastructure
- Handling messaging Migrations & Consolidations
- Upgrade messaging Servers Services Role holders
- Setup & Configure High availability Services
- Performance monitoring of messaging Services role holders
- Policy implementation & Review to accomplish the business requirements
- Working with messaging Management tools
- Review SMTD & EPD Documents & proposing the industrial Best practices
- Perform Health Check of messaging Infrastructure
- Perform & access messaging Infrastructure Security Audit
- Placement of FE & BE role holders across Geo's
- Prepare the capacity forecasting requirement of Hardware & Software requirement
Skill 2 - EMC Product Support (L1):
Event/Alert monitoring of all infrastructure element,Event/Alert monitoring of related applications, Fault Isolation -False positive / False negative, Event Correlation & Suppression,Qualifying the alert /call, Resolving using Standard Operating Procedures(SOP), Assigning to the respective group through Service Desk in case not resolved using SOP, Escalation & Follow-up, as required,through service desk or pre-agreed mechanism, Performing daily / shift related system checks - Based on SOP, Reporting - based on above parameters,At least 1yr in production 24x7 operations, Basic Unix or Windows Server or Network Elements (Switch, Router, Link) Monitoring & AdministITIL knowledge, Should have worked on Monitoring & Ticketing tool.Basic Knowledge on Window & Unix
Website: www.wipro.com
Qualification: BE, B.Tech, MCA, ME, M.Tech
Experience: Freshers / Experienced
Location: Across India
Job Role: L1 Support Engineer
Job Description:
--> Trained Technical position. Works in Process Driven, high degree of supervision environment.
--> Provides support for simple troubleshooting requirements.
--> May be required to work as on-call support or in shifts to provide 24x7 type of support.
Skill 1 - Monitoring Support (L1):
- Extensive knowledge on install & Configure messaging infrastructure
- Handling messaging Migrations & Consolidations
- Upgrade messaging Servers Services Role holders
- Setup & Configure High availability Services
- Performance monitoring of messaging Services role holders
- Policy implementation & Review to accomplish the business requirements
- Working with messaging Management tools
- Review SMTD & EPD Documents & proposing the industrial Best practices
- Perform Health Check of messaging Infrastructure
- Perform & access messaging Infrastructure Security Audit
- Placement of FE & BE role holders across Geo's
- Prepare the capacity forecasting requirement of Hardware & Software requirement
Skill 2 - EMC Product Support (L1):
Event/Alert monitoring of all infrastructure element,Event/Alert monitoring of related applications, Fault Isolation -False positive / False negative, Event Correlation & Suppression,Qualifying the alert /call, Resolving using Standard Operating Procedures(SOP), Assigning to the respective group through Service Desk in case not resolved using SOP, Escalation & Follow-up, as required,through service desk or pre-agreed mechanism, Performing daily / shift related system checks - Based on SOP, Reporting - based on above parameters,At least 1yr in production 24x7 operations, Basic Unix or Windows Server or Network Elements (Switch, Router, Link) Monitoring & AdministITIL knowledge, Should have worked on Monitoring & Ticketing tool.Basic Knowledge on Window & Unix
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