In New Delhi, Red Hat is hiring Support Relationship Manager

Job Position    :Support Relationship Manager
Qualifications: Any Graduate
Locations        :Delhi
Last date         : 23rd march 2015




Written exams will be conducted.

Skills:

• Previous customer service, help desk, or sales or pre-sales experience, preferably at a technology-oriented company
• Demonstrated ability to quickly learn new skills
• Excellent communication skills, both verbal and written
• Ability to critically analyze and prioritize requests
• Good planning and organizational skills
• Ability to establish working relationships at all levels throughout the organization
• Appreciation and passion for open source software
• Fluent English language skills

Responsibilities:

• Understand the nature and culture of the assigned customer accounts
• Coordinate regular feedback and update calls with customers
• Interface with the Sales team for quarterly account reviews
• Work with different support teams for better issue resolution
• Maintain oversight of cases and attempt to catch potential roadblocks early
• Receive and respond to account escalation calls from the customer and Red Hat's sales account teams
• Provide proactive notifications to the customer

Find more info at:  http://www.redhat.com/en


To Apply:RedHat