Job Position :Customer Service Representative
Qualifications:College Graduates (any stream)
Experience :1 year of experience in an international call center
Locations :Pune, Maharashtra, India
- Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
- Meet customer requirements through first contact resolution.
- Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
Candidate Profile:
- Should have excellent communication and English speaking skills
- Knowledge of basic computer operations.
- Ability to learn.
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Should be willing to take up challenges and go extra mile to perform work responsibilities
- Should have great interpersonal skills and ability to perform under pressure
- Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening)
- Should not be pursuing any regular course/educational program which may conflict with the work timings
Find more info at:http://www.convergysindia.in/
To Apply:convergysindia
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