Company Name: IBM India
Website: www.ibm.com
Qualification: Diploma
Experience: Freshers (0 - 1 Year)
Location: Bangalore, Chennai, Hyderabad, New Delhi, Pune
Job Role: System Support Representative
Job Description:
This
Role is an Individual Contributor responsible for On-Site Installation,
Maintenance and Repair of IBM and Multi-Vendor Systems and Components,
including Hardware, Networking Products, Software and Operating Systems.
They are the Primary Technical interface to Customers for the
coordination of Hardware And/Or Software Support and Delivery of
Technical Services as required by the Customer. They are accountable to
ensure a High Level of Customer Satisfaction with Service Delivery,
Technical Support and Operational Services for the Customer Account(S).
When Critical situations occur, they are the IBM Technical interface to
Customers and manage the Situation until the Problem is fixed.