Company Name: HP India
Website: www.hp.co.in
Qualification: Any Graduate
Experience: 0 - 3 Years
Location: Bangalore
Job Role: Technical Solutions Representative
Job Description:
HP India Recruitment Drive For Freshers/Experienced Graduates - Bangalore - July 2013
Key Responsibilities:
* Generally responsible for resolving operating system / Hardware (Desktops/Notebooks) & Network related issues.
* Expected to follow the Work Instructions as per geography to meet operational metrics.
* Expected to provide E2E support to customers for better customer experience.
Education and Experience Required:
* Graduate with 0-3 years of general experience, or equivalent combination of experience.
Knowledge and Skills:
* Superior skills in both written and verbal communication.
* Experience in customer facing role either remote or face to face.
* Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
* Problem solving skills.
* Accuracy in data entry.
* Excellent fluency in language to be supported.
* Experience in a phone based remote role, e-support or e-chat.
* Familiarity with computer technology.
* Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
* Understands internal processes and tools
* Knowledge of Knowledge Management Systems and appropriate documentation to the system
How To Apply:
Apply Here
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