Job Position :Support Relationship Manager
Qualifications: Any Graduate
Locations :Delhi
Last date : 23rd march 2015
Written exams will be conducted.
Skills:
Responsibilities:
Find more info at: http://www.redhat.com/en
To Apply:RedHat
Qualifications: Any Graduate
Locations :Delhi
Last date : 23rd march 2015
Written exams will be conducted.
Skills:
- Previous customer service, help desk, or sales or pre-sales experience, preferably at a technology-oriented company
- Demonstrated ability to quickly learn new skills
- Excellent communication skills, both verbal and written
- Ability to critically analyze and prioritize requests
- Good planning and organizational skills
- Ability to establish working relationships at all levels throughout the organization
- Appreciation and passion for open source software
- Fluent English language skills
Responsibilities:
- Understand the nature and culture of the assigned customer accounts
- Coordinate regular feedback and update calls with customers
- Interface with the Sales team for quarterly account reviews
- Work with different support teams for better issue resolution
- Maintain oversight of cases and attempt to catch potential roadblocks early
- Receive and respond to account escalation calls from the customer and Red Hat's sales account teams
- Provide proactive notifications to the customer
Find more info at: http://www.redhat.com/en
To Apply:RedHat
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