Convergys is looking for Customer Service Representative

Job Position    :Sales & Service Rep

Qualifications: College Graduates (any stream)

Experience      :Minimum 1 year of experience in an international call center

Locations        :Bangalore

Company        :Convergys India



Job Description 

• Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.

• Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.

• Meet customer requirements through first contact resolution.

• Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.

• Clarify customer requirements; probe for and confirm understanding of requirements or problem.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Listen attentively to customer needs and concerns; demonstrate empathy.

• Confirm customer understanding of the solution and provide additional customer education as needed.

• Prepare complete and accurate work and update customer file.

Candidate Profile:

• Should have excellent communication and English speaking skills

• Knowledge of basic computer operations.

• Ability to learn.

• Courteous with strong customer service orientation.

• Dependable with proficient attention to detail.

• Good listening and responding skills.

• Should be willing to take up challenges and go extra mile to perform work responsibilities

• Should have great interpersonal skills and ability to perform under pressure

• Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening)

• Should not be pursuing any regular course/educational program which may conflict with the work timings

To Apply:convergysindia